EVOP — EVENT OPERATIONS PLATFORM
REMOTE SUPPORT SESSION CHECKLIST

Before the event
[ ] Identify the device, location and person responsible.
[ ] Install the official RustDesk client with organisational approval.
[ ] Obtain the intended ID server, relay settings and public key from your operator.
[ ] Test connectivity and an approved support session.
[ ] Record the fallback contact/process if remote access is unavailable.

Before connecting
[ ] Confirm the support person's identity and the task.
[ ] Agree on permissions and the approval process.
[ ] Close unrelated or sensitive material where practical.
[ ] Confirm a suitable time to work on the device.

After the session
[ ] Test the fix with the on-site operator.
[ ] End the remote session and review temporary access.
[ ] Record the resolution and update the runbook.

This checklist does not configure a RustDesk server or grant remote access.
Software and documentation: https://rustdesk.com/